Privacy Policy

​

​

Last updated: May 5, 2026

​

1. INTRODUCTION

Fernweh Travel Experiences LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit fernwehfellner.com or interact with us through Facebook, Instagram, or email.

By using our website or providing your information through any of our forms, you agree to the practices described in this Privacy Policy.

2. INFORMATION WE COLLECT

We collect information you provide directly to us, including:

- Name and email address (when you sign up for free templates, our newsletter, or purchase products)
- Information you provide through forms (such as the resort or platform you'd like a template for)
- Payment information (processed securely by our payment provider — we do not store credit card numbers)
- Communications you send us (such as customer service inquiries)

We also automatically collect:

- Browser type, device information, and IP address
- Pages you visit, time spent, and how you arrived at our website
- Information collected through cookies and similar tracking technologies

3. HOW WE USE YOUR INFORMATION

We use your information to:

- Deliver the free templates and other resources you request
- Send you transactional emails (such as order confirmations and template delivery)
- Send you marketing emails about new templates, sales, and travel advisor tips (you can unsubscribe at any time)
- Process and fulfill your purchases
- Improve our website and services
- Comply with legal obligations

4. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We share information only with:

- Service providers who help us run our business (such as our email marketing platform, payment processor, and website host)
- Meta Platforms (Facebook and Instagram) when you interact with our ads or fill out lead forms — please review Meta's privacy policy at facebook.com/privacy/policy
- Legal authorities when required by law

5. COOKIES AND TRACKING

Our website uses cookies and similar technologies to improve your experience. You can control cookies through your browser settings. We may also use analytics tools (such as Google Analytics) and advertising pixels (such as the Meta Pixel) to understand how visitors use our site and to deliver relevant advertising.

6. DATA RETENTION

We keep your personal information only as long as necessary to provide our services and comply with legal obligations. If you unsubscribe from our emails or request deletion, we will remove your data within 30 days, except where retention is required by law.

7. YOUR RIGHTS

Depending on where you live, you may have the right to:

- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications at any time
- Withdraw consent where processing is based on consent

To exercise any of these rights, email us at support@fernwehfellner.com.

For California residents: You have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion.

For European Economic Area, UK, and Swiss residents: You have rights under the General Data Protection Regulation (GDPR), including the rights listed above plus the right to data portability and the right to lodge a complaint with a supervisory authority.

For Canadian residents: You have rights under PIPEDA, including the right to access and correct your personal information.

8. EMAIL MARKETING

When you sign up for our free templates or newsletter, you'll be added to our email list. We send occasional emails with new templates, discounts, and tips for travel advisors. Every email includes an unsubscribe link, and you can opt out at any time.

9. CHILDREN'S PRIVACY

Our services are not intended for children under 16. We do not knowingly collect information from children under 16. If we become aware that we have collected information from a child, we will delete it promptly.

10. INTERNATIONAL DATA TRANSFERS

If you are located outside the United States, please be aware that your information may be transferred to and processed in the United States, where our servers and service providers are located. By using our services, you consent to this transfer.

11. SECURITY

We use reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the most recent changes. We encourage you to review this policy periodically.

13. CONTACT US

If you have questions about this Privacy Policy or our data practices, please contact us:

Fernweh Travel Experiences LLC
17 East Philadelphia Street
York, PA 17401
Email: support@fernwehfellner.com
Website: fernwehfellner.com